HSJ Webinar in association with Malinko: How can we make the most of community healthcare services through the pandemic and beyond?
Now available on-demand

This HSJ webinar was held on Tuesday 20 April and looked at how community healthcare services provide vital out-of-hospital support for thousands of patients each day. During the pandemic, the importance of such care has increased – helping reduce pressure on hospitals and keep patients with long term conditions safely at home.

Despite these hugely important roles, the work of community healthcare is sometimes overshadowed by that of acute healthcare. This despite a longstanding commitment to move care closer to home.

So how can the health and care system make the most of community healthcare services? What does the future of such provision look like? How can efficient delivery of services be supported? What role might technology play here? Might the impending statutory basis of integrated care systems help?

This HSJ webinar, run in association with Malinko, brought together a small panel of experts to discuss these important issues.

Claire Read, contributor, HSJ

Claire Read is a professional writer and editor who has specialised in healthcare throughout her 20-year career. She has been a regular contributor to HSJ since 2012 and has a particular interest in healthcare digitisation and technology.



Raj Jain, chief executive, Northern Care Alliance (Salford Royal FT and Pennine Acute Hospitals Trust)

Raj Jain is chief executive of the Northern Care Alliance (NCA), which comprises the care organisations for Salford Royal, Rochdale and Bury, and Royal Oldham. The NCA is a specialist, general and integrated provider in the northern part of Greater Manchester.

Prior to joining NCA, Raj was managing director of Greater Manchester Academic Health Science Network and chief executive of another NHS foundation trust.

Crystal Oldman, chief executive, Queen's Nursing Institute

Crystal Oldman is chief executive of The Queen’s Nursing Institute, a registered charity dedicated to improving the nursing care of people in the home and community. In addition to her role at QNI, Crystal is a governing body nurse at Buckinghamshire CCG and an honorary professor at London South Bank University. In 2017, Crystal she awarded a CBE for services to community nursing and her leadership of the QNI.

Róisín Reade, clinical lead, Malinko

A former NHS speech and language therapist, Róisín moved to Malinko in 2018. She ensures the clinician’s voice is at the heart of the design and development process of the company’s products and services. She was a finalist for the rising star category at the 2015 HSJ Awards and was recently appointed to the Faculty of Clinical informatics.

Register to watch on-demand
Clara Gilfillan, operational lead for community nursing, Anglian Community Enterprise

Clara is operational lead for community nursing at Anglian Community Enterprise with responsibilities for community nursing, tissue viability and continence and urology services. She has a keen interest in making effective links between health, social care and other services to ensure an integrated pathway of care for patients